Our Guarantee & Warranty - Latch and Post Gate Repair Henderson

The Latch and Post Gate Repair Henderson Guarantee

A gate is a simple machine with a hard job. It opens and closes hundreds of times a month, in sun that hits 110 degrees, in wind that bends younger trees, in dust that works its way into every hinge and sensor. When we repair or install a gate in Henderson, we’re not just making it work today. We’re making it work for the long haul. That’s why every job we do carries the 365-Day Done Right Promise. If the repair or installation isn’t right, we make it right. No argument, no fine print, no phone tag. One call and we’re back out to fix it. That promise has been in place since 2009, and it applies to every gate we touch, from a single latch replacement in Green Valley to a full electric gate install up in MacDonald Highlands.

Call (775) 210-7739

We also put the price in writing before the first tool comes off the truck. Not an estimate that drifts upward. Not a ballpark that turns into a surprise. A written price, agreed to before work starts, every single visit. If the job needs more than we quoted, that’s on us, not on you. That’s the only way I know how to run a gate company, and it’s the way Latch and Post has operated from the start.

What’s Covered

Here’s what “done right” means when Latch and Post Gate Repair Henderson shows up at your driveway:

• Workmanship on every repair and installation. If a weld fails, a hinge binds, a sensor loses its alignment, or a gate starts sagging within 365 days of the work we did, we come back and fix it. The parts might be under a manufacturer warranty, but the labor is our responsibility, and we honor it.
• Parts and components we install. We source from the brands Henderson homeowners actually own: LiftMaster, FAAC, BFT, Linear, Viking, Ghost Controls, DoorKing, and Elite. If a part we installed fails inside the guarantee window, we replace it and stand behind the swap.
• Cleanup before we leave. We wear shoe covers inside your home, we lay drop cloths on the floor anywhere we walk or set tools, and we take a photo of the finished, cleaned-up area before the technician pulls out of your driveway. That photo is part of the job record, and it’s included on every visit at no extra charge.
• On-time arrival and respect for your time. We schedule in real windows, not “sometime between 8 and 4.” If something runs behind, a real person calls you. We don’t leave you waiting on a silent driveway.
• Honest upfront pricing. The written price you approve is the price you pay. You’ll see it before we start. If you don’t like the number, you don’t owe us anything beyond a handshake and a thank-you.
• Technicians you can trust. Every tech is background-checked, uniformed, and trained on the brands listed above. They operate by the Cedarwell C.A.R.E. values: clean up like it’s their own home, ask before moving or touching anything, respect family time and quiet hours, and explain the price before the work.

Our Satisfaction Promise

If something about our work doesn’t sit right with you, here’s exactly what happens. Call (775) 210-7739. A live person answers, any hour of the day or night, because we don’t route to voicemail or make you wait in a callback queue. You tell us what’s wrong. We schedule a return visit at a time that works for you, and a technician comes back to inspect the gate and make it right. That’s it. No forms to fill out, no claim number to recite, no fine print to argue over. The 365-Day Done Right Promise was built to be simple because a guarantee that requires a lawyer isn’t a guarantee at all.

We ask one thing in return: give us a chance to make it right before calling someone else. In fifteen-plus years of repairing gates in Henderson, I’ve found that nearly every issue traces back to a part that shifted, a setting that drifted, or a component that failed early. All of those are things we can correct quickly, usually in one return trip. Cody Beckman, Owner, personally reviews satisfaction calls to see what went wrong and what we can learn from it. That’s how a small shop gets better year after year.

If a homeowner is genuinely unhappy with an installation, we’ll work with them on a solution. Sometimes that means replacing a part. Sometimes it means re-aligning the whole gate. Sometimes it means redoing a section of the install at our cost. We don’t walk away until the gate works like it should.

Licensed & Insured Backing

A guarantee is only as good as the company standing behind it. Latch and Post Gate Repair Henderson is state-licensed and fully insured, which means you’re not trusting a handyman with a truck and a wrench. You’re trusting a business that carries real coverage for property damage and worker injury. If a technician gets hurt on your driveway, our insurance covers it, not your homeowners policy. If a tool slips and cracks a tile, our coverage handles it, not your deductible. That’s the unglamorous part of hiring a gate company, but it matters more than any slogan. We also carry bonding, so you have recourse in the rare event something goes seriously wrong. Licensed, insured, bonded. Then on top of that, the 365-Day Done Right Promise stands behind the workmanship itself. The paperwork and the promise work together, and most of the time you’ll never need either one, because the gate just works.

We’ve been part of the Cedarwell family of independently owned and operated gate specialists since 2009. That means this isn’t a franchise branch following a corporate script. It’s a local Henderson business working to standards that were written for real homes with real families in them. Every job we take on carries everything above: the written price, the cleanup photo, the shoe covers and drop cloths, the live person on the phone, and the one-year make-it-right guarantee. That’s our whole warranty, in plain language.

Written by Cody Beckman, Owner at Latch and Post Gate Repair Henderson, serving Henderson since 2009.